How DCCM Helps Enterprises with Genesys Contact Center Monitoring Solutions
* Empower contact center operators to achieve SLA objectives
* Reduce cycle time and increase the speed of contact center response
* Reduce customer wait times and minimize abandonment rate
* Reduce time spent by Computer Telephony Integration (CTI) engineers on production support and increase focus on strategic projects
* Achieve individual user accountability and quick troubleshooting
* Adopt best practices in routing design and business operations